OmniBot - AI Customer Support Orchestrator
Omni Logistics was losing leads due to slow response times on shipping status requests, and spent 30% of customer support budgets answering repetitive queries.
We designed an AI customer assistant integrated with WhatsApp Business API and customer CRMs. Using fine-tuned OpenAI LLM endpoints, the bot fetches parcel states, auto-generates tracking tags, and resolves tickets contextually.
Ticket volume handled by human agents dropped by 65% within 14 days of launch. Real-time response times decreased from hours to under 2 seconds, while customer satisfaction scores rose to 4.8/5.
Technologies Deployed:
"The WhatsApp AI assistant is a game-changer for our customer service operations. It automated the majority of tracking issues instantly."